main-hd-line Product Emergencies / Warranty Failures

Product recalls, failures in the field, increasing customer complaints, service failures. Every company product or service manager dreads these, and almost everyone works to avoid them. But they can and do happen.

Toyota, the bastion of high quality automobiles, has recently experienced a design flaw leading to all sorts of negative customer perception. If it can happen to Toyota, it can happen to you.

If you have a suspected product emergency, it's important to pull together a team quickly that knows what to do, and when to do it.

Joe Ficalora has over 20 years of experience in design engineering, including leadership of high-visibility, imminent product flaw and recall management.

Don't hesitate. Make the call now if you need help, the time to act passes quickly in a product or service emergency.