customer focus

How do you grow your top line, increase sales? How do you accelerate value creation? Which products and services are selling well and which are not? Why? These are questions you answer with your customers.

Product and Service Development, ideally, is something you do with your best customers, not to them! Accelerating value starts and ends with your customers, but there are many, complex steps along the way. What are these many steps and how do you navigate them without making mis-steps? Which information is needed and when? What key decisions need to be made and when?

Your product and service development process is the most highly leveraged process in your business. Your reputation is on the line, making these investments for new products and services so crucial. Your competitors aren't standing still, and neither should you be stagnant. It's a race to bring more value to your markets than your competitors. Accelerate your development process with consulting and training from Joe Ficalora, you will be glad you did.

performance optimization

So your business is running OK, but you know it can run better. What to do next?

We can assess your business from top to bottom, comparing it to top-performing benchmarks and standards. We will find the gaps, and identify appropriate solutions and choices. From Lean Enterprise, to Supply Chain, and Lean Six Sigma, we offer proven solutions to the problems businesses face when improving performance.

Not sure where to begin? Ask us about a comprehensive financial analysis. learn more